PLEASE READ THIS STATEMENT CAREFULLY. We do our best to keep this page updated, but the most up to date cancelation policy will always be in the footer of our email communication.

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At City Suites & Beach Hotel, we prioritize providing a delightful and convenient experience for all our guests. To ensure clarity and transparency, please review our comprehensive cancellation policy detailed below:

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Refunds for Room Dislike upon Arrival: Regrettably, refunds cannot be granted if, upon arrival, you find the room does not meet your preferences or expectations. We encourage guests to communicate any specific room preferences or requirements during the reservation process to enhance the likelihood of a satisfactory stay.

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Final Bookings and High Occupancy: All reservations made directly with City Suites & Beach Hotel are deemed final. Given our consistently high occupancy rates, reservations are non-refundable unless expressly stated otherwise by an Online Travel Agency (OTA) or a recognized travel agent.

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Cancellation Exceptions by OTA or Travel Agent: In instances where the booking was made through an OTA or a travel agent, any cancellation or refund requests will be subject to the terms and conditions specified by the booking platform or the agent. Guests are advised to refer to the policies of the respective OTA or agent for information regarding cancellations, modifications, or refunds.

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Modification or Cancellation Requests: To facilitate modifications or cancellations to your reservation, please ensure compliance within the stipulated timeframe provided by the booking source. Any modifications or cancellations outside of the specified period may result in charges or forfeiture of the booking amount.

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Contact Information: For any inquiries, clarification, or assistance concerning reservations, modifications, or cancellations, we encourage guests to reach out to our dedicated reservations team or refer to the respective booking platform used for making the reservation. Our team is committed to providing prompt and helpful assistance to address any concerns.

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Guest Satisfaction Commitment: While refunds for room dissatisfaction upon arrival are not offered, City Suites & Beach Hotel is dedicated to guest satisfaction. Please communicate any issues or concerns during your stay to our attentive staff, allowing us the opportunity to address and resolve them promptly.

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We deeply appreciate your understanding and cooperation with our cancellation policy, which is strategically designed to manage our high occupancy and ensure a seamless and enjoyable experience for all our valued guests. For further information, please email us directly at or emailing us at info@citysuitescuracao.com.